Internet Privacy Policy

Use of Information, Data Protection and Internet Privacy

GlaxoSmithKline (GSK) is concerned for the privacy of visitors to its web sites; protection of privacy is extremely important to us. However, please remember that the security of information transmitted over the Internet cannot be assured.

The following sections generally describe the types of information collected at GSK sites and the uses made of it.

Personally Identifiable Information

GSK collects health related data and personally identifiable information such as name, address, telephone number, e-mail address or other information only when it is voluntarily submitted to us on this site. We may use the information to improve our level of service and the content of our web site; provide you with tips, helpful information, product news and updates; send you samples of products; notify you of new GSK products and services; seek your views on our products and services and for our own internal purposes.

Please note that by submitting health related data and personally identifiable information you are, unless you have otherwise indicated, consenting to such information being processed for the above listed purposes. Further, you agree that unless otherwise stated GSK shall have the unrestricted right to use and store on its internal systems, whether in or outside the EU, any such information provided by you. In this context please note that your information may cross national borders during processing.

Under relevant data protection legislation (the Data Protection Act 1998 in the UK) you are entitled to obtain from GSK (the Data Controller for the purposes of the data protection legislation) a printout of the data held concerning you and to have any inaccuracies in this data rectified.

Non-Personally Identifiable Information

GSK also collects non-personally identifiable information in aggregate form to track data such as the total number of visits to our web sites, the number of visitors to each page of our web sites, and the domain names of our visitors' internet service providers. We use this information, which remains in aggregate form, to understand how our visitors use our web sites so that we may improve them. We may also share this information with other GSK companies. No personally identifiable information is disclosed in this process.

Use of IP Addresses

An Internet Protocol (IP) address is a set of numbers that is automatically assigned to your computer whenever you log on to your internet service provider or through your organisation's local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online.

GSK may collect IP addresses for the purposes of systems administration and to audit the use of our site. We do not ordinarily link a user's IP address to personally identifiable information of that user, which means each user's session will be logged, but the user remains anonymous to us. However, we may use IP addresses to identify users of our site when we feel it is necessary to enforce compliance with the site's terms of use, or to protect our service, site or other users.

Links to Other Websites

GSK web sites provide links to other GSK and third party web sites as a service to our users. The privacy policy described here does not apply to those sites. Please ensure you check the legal and privacy section of any site you link to.

Cookies

GSK's website uses Google Analytics to help analyse how users use the site. This analytical tool uses cookies, which are text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for GSK.

GSK will not (and will not allow any third party) to use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source as part of our use of the Google statistical analytics tool. Google will not associate your IP address with any other data held by Google. Neither GSK nor Google will link, or seek to link, an IP address with the identity of a computer user.

Security

GSK operates secure data networks protected by industry standard firewall and password protection. GSK has security measures in place to attempt to protect against the loss, misuse and alteration of your user data under our control.

Except as outlined below, only authorised employees have access to the information you provide us. Further, we impose strict rules on GSK employees who have access either to the databases that store user information or to the servers that host our services. Whilst we cannot guarantee that loss, misuse or alteration to data will not occur, we make every effort to prevent such unfortunate occurrences.

Sharing Personally Indentifiable Information with Third Parties

GSK will not sell or rent personally identifiable information to any third party for any purpose.

In certain special cases, we may disclose your personally identifiable information in the following circumstances:

1. sometimes carefully selected third parties are used to provide GSK with support services in connection with its web sites and such parties may, from time to time, have access to your information to enable them to provide those services to GSK. Please rest assured that all companies providing such support services are required by GSK to meet the same high standards of data protection;
2. when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with GSK's rights, property or operations, other users of this site, or anyone else who could be harmed by such activities; or
3. when we believe the law requires it, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.

Binding Nature

By submitting personal and/or health related data you agree to be bound by our privacy policy and agree that GSK may, in its sole discretion, disclose information about you in the circumstances and to the extent set out in this policy.

Contact Us

You can request a copy of the information we hold concerning you or revoke your consent to our using your information for the above listed purposes at any time by contacting us at:

Customer Relations Manager
GlaxoSmithKline
Freepost
TK2018
Brentford
TW8 9GS

Changes

Any changes to this privacy policy will be communicated promptly on this page.