Frequently Asked Questions
Below are our most frequently asked questions about our Lucozade brands, use the tabs below to filter per brand, or fill in the form to get in contact with us.
Can I return a product I ordered from the Lucozade website for an exchange or refund?
Absolutely. You can return an order within 30 days of receiving it and we'll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.
How do I cancel my order?
If you realise you've made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666 or 0330 123 9447 (cheaper on mobile). We're really quick at processing all orders placed on the Lucozade website, so the sooner you get in touch the better.
How much will I be charged for postage and packaging?
Delivery costs £3.95, and is free for orders of £30 or more.
How long will it take for you to send me my order?
Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.
I've ordered something, but it hasn't arrived yet. Where is it?
You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was despatched.
I won't be in when my order is due to be shipped. What can I do?
Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You'll have the option to ask them to leave it with a neighbour or deliver on a different day.
What countries do you ship to?
Currently, the Lucozade website only ships to addresses in the UK and Northern Ireland. Our international service will be launching soon – stay tuned.
What do I do if I receive a faulty or damaged product?
If you notice a fault with your order, you can return it to us and we'll happily replace it or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we'll be happy to help.
I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and send you a replacement item as quickly as we can.
I'm missing an item from my order, what do I do?
Sometimes we send items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If you're certain an item is missing, please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
I've forgotten my password. How can I log in to my account?
Click the "Forgotten your password" link on the Login page, and we'll email you a replacement password right away.
I have a question about a Lucozade product. Who should I contact?
Our expert team are on hand and ready to take your calls any time between 9am and 5pm Monday to Friday. If you have any questions on our products or services, simply email us or call Consumer Care on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we'll help you out as much as we can.
Are Lucozade Energy products suitable for a Vegetarian & Vegan diet?
All our drinks are suitable for vegetarian and vegan diets. We do not use any animal-derived ingredients in our Lucozade Energy drinks or during the manufacturing process.
Is Lucozade Energy suitable for Halal diet?
We recommend that you check the ingredients list so that you can make an informed decision depending on your specific dietary requirements. All our ingredients are labelled on the pack and can also be found on our website.
We do not use any animal-derived ingredients in our drinks or during our manufacturing process. We do not add alcohol to our drinks as an ingredient, but there may be very low levels as alcohol may sometimes be present in some of the flavourings that are used. Alcohol is defined as ethyl alcohol or ethanol. We are advised by International Trade Federations that products cannot be claimed to be alcohol-free as natural fruit flavours and fruit juices may contain naturally occurring alcohol.
Is Lucozade Energy suitable for a gluten free diet?
We do not use any ingredients which contain gluten in our Lucozade Energy drinks.
How much caffeine is in a bottle of Lucozade Energy?
All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. The caffeine content varies slightly for the different flavours.
Is it safe to drink Lucozade Energy during pregnancy?
Lucozade Energy is safe for consumption by healthy adults as part of a varied an balanced diet unless otherwise recommended by a health care professional. The NHS recommends that caffeine intake should be limited to 200mg per day during pregnancy. All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. For more information, please check the NHS website or speak to your doctor.
Is Lucozade Energy suitable for children?
Lucozade Energy is suitable for consumption by healthy children over the age of 3 and adults as part of a well-balanced diet and active lifestyle, unless contra-indicated or otherwise recommended by a healthcare professional. Lucozade Energy should not be used to replace other foods in the diet which have a broader nutritional value. Lucozade Energy is not adequate for children under 3 as it contains approximately 12mg of caffeine per 100ml.
Is Lucozade Energy suitable for diabetics?
Lucozade Energy Original now contains approximately 50% less glucose-based carbohydrates as of April 2017. All flavours have significantly less glucose-based carbohydrates than before - please check the label. Further information can be found at www.suntorybeverageandfood-europe.com/en-GB/gbi/sustainability/products/. We're unable to give medical advice and advise our consumers to speak to their healthcare professional.
What Lucozade Energy's stance on artificial sweeteners?
To achieve a great-tasting Lucozade Energy drink with fewer calories, we use a range of low calorie sweeteners. All the sweeteners used in Lucozade Energy have been approved as safe to consume by the relevant authorities.
Have you changed the recipe of Lucozade Energy drink?
Yes, in November 2016, we announced through the media and on www.suntorybeverageandfood-europe.com/en-GB/gbi that we were reducing sugar across our portfolio with the new recipe drinks introduced from April 2017. These new recipe drinks are now appearing on retail shelves.
We're letting people know about the new recipe by changing the ingredients and nutritional information on the back of the bottle, as well as on the Lucozade website.
Will Lucozade Energy reduce the sugar in all our drinks?
Yes. We're reducing the sugar in all of our added sugar drinks by up to 50%. It's our aim to sell drinks that are a little bit healthier and still taste great.
Are Lucozade Sport products suitable for a Vegetarian & Vegan diet?
The following flavours are suitable for a vegetarian and vegan diet:
Sport Body fuel: Orange, Raspberry, Fruit Punch, Cherry Kick, Mango & Passion Fruit, Caribbean Burst, Brazilian Guava.
Low Cal: Orange, Lemon & Lime.
Dual-fuel Energy Gels: Orange.
Can I drink Lucozade Sport products during pregnancy?
Lucozade Sport is safe to drink during pregnancy, however, we suggest that you discuss with a healthcare professional if you have further concerns over diet during pregnancy.
Are Lucozade Sport products suitable for diabetics?
If you are diabetic and wish to consume any of our products, we would recommend speaking directly with your GP who is more aware of your medical history and can refer you to a State Registered Dietitian for more tailored advice if required.
What does "isotonic" mean?
An isotonic drink has the same concentration of particles as blood. This makes them easy to absorb, delivering fluid and other particles into the body at a high rate.
How much Lucozade Sport should I drink during exercise?
The amount of Lucozade Sport you drink and the products you use entirely depends on how long you are exercising for and how intense your workout is. Visit our product page to find out what is the right Lucozade Sport product for you.
What Lucozade Zero's stance on artificial sweeteners?
To achieve a great-tasting Lucozade Zero drink with fewer calories, we use a range of low-calorie sweeteners. All the sweeteners used in Lucozade Zero have been approved as safe to consume by the relevant authorities.
Where do I get my energy from if Lucozade Zero doesn't have Sugar?
Lucozade Zero is a sparkling low-calorie drink, not an energy drink. It's a new addition to our range because we are committed to offering more choice to our consumers. Now in the range there is a choice of a low-calorie drink without sugar, or a drink containing sugar and sweeteners.
Why is Lucozade Zero called Zero when it has 4 calories?
Like other food and drink manufacturers, we are governed by the Nutrition and Health Claims Regulation regarding what we can say about our drinks. Drinks classed as zero-calories can contain 4 calories or less per 100ml. Having a few calories is something that Zero drinks tend to have in common.
Lucozade Zero Original contains 1.7 calories per 100ml, Lucozade Zero Orange contains 3.8 calories per 100ml, and Lucozade Zero Pink Lemonade contains 2 calories per 100ml.
These calories are regarded as being so low that they are considered negligible in terms of the contribution they make to a person's daily energy intake.
What is Lucozade Alert?
Lucozade Alert is a distinctive stimulation drink range, containing naturally sourced caffeine and vitamin B3 which helps reduce tiredness without compromising on the great Lucozade taste.
How much caffeine does Lucozade Alert contain?
Lucozade Alert drinks contain 32mg caffeine per 100ml. A 500ml can of Lucozade Alert contains 160mg of caffeine in total.
How much caffeine does Alert contain compared to Lucozade Energy?
Lucozade Alert contains a similar level of natural caffeine per 100ml as a cup of coffee , alongside Vitamin B3 to help reduce tiredness. Lucozade Energy contains 12mg of caffeine per 100ml, about a third as much as a cup of coffee and has never been intended for use as a stimulation drink.
Lucozade Energy is a soft drink and has a much lower caffeine content; typically 12mg of caffeine per 100ml.
Who is Lucozade Alert aimed at?
Lucozade Alert is aimed at adults who lead busy lives and are looking for a drink to support their energy needs.
What pack size and flavours are Lucozade Alert available in?
Lucozade Alert is available in a 500ml can format, in three flavours; Tropical Burst, Cherry Blast and Original.
Is Lucozade Alert High Fat Sugar and Salt (HFSS)?
Lucozade Alert is non-HFSS and is under the Soft Drinks Industry Levy aka the ”Sugar Tax” (Lucozade Alert is 4g/100ml)
Is Lucozade Alert the same as the old Lucozade Energy recipe with full sugar?
Lucozade Alert is a new stimulation drink that contact natural caffeine and Vitamin B3. We’re proud we’ve been able to deliver this tasty product while also being low on calorie (17kcal/100ml) and with 4g sugar/100ml. This is a different product to our Lucozade Energy soft drinks.
Is Lucozade Alert suitable for children?
This product is marketed only to adults. It is not recommended for children to drink due to its high caffeine content. This already aligns with our own responsible marketing code which means we do not market drinks to children (under the age of 16 in the UK.).
We are signatories to the British Soft Drinks Association’s voluntary Code of practice on energy drinks, designed to support consumers and parents who want to make informed choices.
We are also taking steps to minimise the risk of under 16s purchasing Alert via the vending machines we manage. We are in the process of communicating these principles to other vending operators.
I’m pregnant, can I drink Lucozade Alert?
Habitual caffeine consumption up to 200 mg per day by pregnant women does not give rise to safety concerns.
I have just had some Lucozade Alert and feel unwell. What should I do?
Please contact your GP or dial 111 for further advice.
Are Lucozade Alert products suitable for a Vegetarian & Vegan diet?
All our drinks are suitable for vegetarian and vegan diets. We do not use any animal-derived ingredients in our Lucozade Alert drinks or during the manufacturing process.
Is Lucozade Alert suitable for a gluten free diet?
We do not use any ingredients which contain gluten in our Lucozade Alert drinks.
Can diabetics drink Lucozade Alert?
Lucozade Alert contains 4g sugar per 100ml (20g per 500ml can). People who have diabetes should consult their health care practitioner before consuming Lucozade Alert.
Which stores can I purchase Lucozade Alert from?
Lucozade Alerts will initially be available through independent retailers and convenience stores.
What does Lucozade Alert mean for the future of Lucozade Energy, will you discontinue?
Lucozade Energy is one of the nation’s most popular soft drinks and we can assure our loyal customers that it isn’t going anywhere. We’ve designed Lucozade Alert for a very different occasional consumer need, offering them a great tasting, high in naturally sourced caffeine with vitamin B3 to help reduce tiredness.